Julien Perrotte says he was standing in front of a representative of the bank in total disbelief when she told him he could exchange the coins for bills at local grocery stores, corner stores, and pharmacies because “they love coins.”

When he called the banks customer service number they told him there was nothing they could do because it was a new policy of the bank to not accept change.

He is now looking at doing business with another bank.

Source: CBA